Senior Business Analyst

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler.

We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

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How do we do things at Capital One Canada? We listen — to our people, and to our customers. We change with the times and have adopted a flexible hybrid model (remote and in-office). A flexible hybrid working model is one that creates the opportunity to match the work that we do to the environment that best supports that work.

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.

A day in the life of a Capital One Senior Business Analyst

Embedded within a cross-functional team, you’ll bring your strategies to life from conception and analytical business case building to in-market delivery.You’ll be responsible for measuring their impact through testing and monitoring, and ultimately being accountable for both customer and financial outcomes.  You’ll spend time gathering and visualizing data, storytelling through presentations, collaborating with experts in areas like technology and influencing senior leadership on critical decisions.

You’ll work with tools like SQL to query data, use spreadsheets and python-based notebooks to organize it, and slides to present it, along with a number of other modern analytics tools. Working in an agile, cross-functional team you’ll also have the opportunity to learn from other job families like data scientists, process managers, and product owners.

Here are a few of the ways our Business Analysts are helping people take control of their credit:

• Underwriting (Credit Policy & Valuations): Business Analysts are responsible for assisting in developing & maintaining valuation models and the associated credit policies that help us determine who we extended credit to. Analysts in the space perform analysis on credit performance to help influence how we update and optimize our models & policies.
• Fraud: Business Analysts are responsible for developing the defences and policies to mitigate fraud losses for Capital One, creating a safe and secure experience for our customers. Analysts in the space perform diligent monitoring to understand emerging fraud trends and implement actions to prevent fraudulent behaviour.
• Product Development: Business Analysts are responsible for developing the strategies to test and scale new financial product offerings. Analysts conduct market & customer research, and couple these insights with internal data modelling to propose new solutions for our customers. Analysts in this space work with process and technology experts to get new products in the hands of our customers, and iterate upon our offerings based on consumer reception.
  

Responsibilities:

• Perform modeling/analytics to assist new product and pricing strategies for various lending products.
• Develop direct-to-consumer marketing strategy and initiatives to support business growth objectives.
• Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies.
• Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behaviour, build and refit models, and testing hypotheses using rigorous monitoring and analysis.
  

Basic Qualifications:

• At least 2 years of experience in a related role.
• A bachelor’s degree or higher.
• Experience in basic coding and/or data visualization (e.g. SQL, Python, Tableau, QuickSight).
  

Who We Are:

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.