Engineer, Systems - Jamf & InTune

The role of the Engineer, Systems is to assist senior engineers in designing, building, and implementing solutions to meet Workplace Technologies business needs related to mobile devices, desktop hardware, and desktop applications. In addition, this Engineer will work closely with Workplace Support Technicians to provide Level 3 technical solution support and serves as a senior technical point of escalation for core end user IT systems and application technologies. The Engineer is responsible for assisting with documentation and knowledge transfer to appropriate support teams.

Operations and Administration:

• Administration of Jamf and Intune for Mac, Mobile, and Android endpoints  
• Build and prepare packages for automated deployment and self service
• Troubleshoot Jamf and Intune infrastructure and resolve outages with vendor assistance
• Work with Identity Team on creating and managing Conditional Access Policies
• Follow security best practices and implement agreed baselines under the guidance of senior staff
• Triage any outages/critical issues including providing resolution and RCA.

Escalations, Collaboration, and Documentation:

• Build and update documentation related to internal process and for support teams
• Monitor company mediums (Zoom, Teams, SharePoint, Confluence, email, etc.) for support requests and escalations and assist based on priority.
• Review Service-Now tickets related to Jamf/Intune/Mac/Mobile and update in a timely manner.
• Collaborate with key stakeholders to understand team needs and dependencies to better align technical solutions
• Assist in developing and executing a methodology to evaluate, prioritize and monitor the success of the business processes
• Accurately and clearly articulate strategic issues and provide relevant, logical options for solving them  
• Actively participate in team meetings and collaboration opportunities (including occasional travel).
• Actively stay up to date on the latest technologies and solutions, including internal/external learning and research.
• Create endpoint reports for stakeholders as requested.

The Essentials:

• 4+ years' experience in a medium/large organization administering Jamf, Intune, or other MDM solutions for Mac and Mobile endpoints  
• Superior analytical and problem-solving skills
• Experience dealing with security incidents
• Experience resolving outages (bonus for leading outage calls)
• Excellent written and verbal communication
• Superb relationship building skills
• Work collaboratively w/small teams
• Ability to handle multiple assignments concurrently  
• Ability to prioritize based on criticality
• Comfortable with autonomy based on time zone
• English proficiency required

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Championing inclusion at WBD‍

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

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